Monica Lewinsky Gave a Really, Really Important TED Talk on Bullying
In a recent issue of The Washington Post, Chris Cillizza, who covers the White House for the Post, writes about reputation management, specifically about cyber-bullying. He writes: (But) what I do believe is that there is a line — societally — that shouldn’t be crossed when it comes to how we treat each other. Sure, the anonymity […]
6 Reasons Why We’re Bad at Spotting Liars
We often remind clients that it’s not just what you say, it’s how you say it. In fact, how you communicate often trumps the exact words you use. The how includes the way you look, the way you dress, move and occupy space – in other words, the totality of your being. From our colleague, […]
RE:RE:RE:RE:RE: Getting Your E-mail Read
[by Howard Fencl, APR] In a crisis, wading through my Outlook inbox looking for important new information a client must communicate is a monumental challenge when that new nugget is buried in an impossibly long e-mail chain, and the subject line is something like: “RE:RE:RE:RE:RE: Your E-mail.” We evangelize the use of messages in media […]
10 Ways to Prepare for a Crisis
[by Nora Jacobs] We’re unaware of any insurance policy you can buy that will protect your organization from experiencing a crisis. There are, however, several proven steps you can take to significantly enhance your crisis response capabilities. Here’s a short checklist to get you started: 1) Assess your threats. Determine the most likely events your […]
When Hashtag Turns Bashtag
[by Howard Fencl, APR] You could see disaster coming. The New York Police Department dangled prime Internet troll bait on Twitter this week in an ill-conceived campaign that quickly backfired and spread hate posts to other police departments across the country. The department’s initial volley was a sincere attempt to promote good community relations: “Do […]