The TV I-Team is Back: Better Be Ready!
[by Howard Fencl, Hennes Communications] They’re the bane of guilty players everywhere. They pop out from behind buildings and bushes as you’re scrambling to get into your car. They run you down with a microphone stuck in your face and a Frezzi light blinding you. You’re trapped like a deer in a headlight with an […]
Cleveland, Its Police and the Republican National Convention: How Crisis Management Prevented a Crisis
By Thom Fladung Hennes Communications The 2016 Republican National Convention hadn’t yet ended in Cleveland when the questions started from old friends in St. Paul, Minnesota. The first I noticed was a tweet from Rachel Stassen-Berger, the St. Paul Pioneer Press Capitol bureau chief, on the morning of July 21, the RNC’s final day: “Has […]
Serious About Crisis Management? Get Serious About Social Media!
[by Howard Fencl] Here’s another wake-up call – in dollars and cents – for the many Pleistocene-era Luddites in organizations who treat social media as a newfangled afterthought in crisis management: U.S. ad spending on internet platforms will exceed ad buys on broadcast for the first time in 2017, according to a recent PwC report. […]
Top 5 Mistakes Businesses (and Governments) Make in Disasters
According to the UK-based Business Continuity Institute, the top 5 mistakes that businesses and governments make when preparing to respond to, mitigate and move forward from disaster: 1. Failing to define worst-case scenario. 2. Failing to to fully understand the risks associated with its operation, and then failing to take the necessary steps to mitigate those risks. 3. Neglecting […]
Using Journalism to Find Solutions: Join a Community Conversation About a Growing Trend
By Thom Fladung Hennes Communications Plenty of people have talked about what’s wrong with journalism over the last decade. Shrinking newsrooms. More mistakes as fewer people do more work under more time pressure. Too much bias. Plummeting public confidence in the media. Some of the criticism is valid. Some is a tried-and-true tradition. (Check out […]
Shape Up Your Body Language (Six Eternal Truths)
[by Howard Fencl, Hennes Communications] If I had a share of Apple stock for every time I’ve been asked “what should I do with my hands?” in my nearly 20 years of facilitating presentation training and media training, well… It goes without saying that as a presenter, you must rehearse your material until you have […]
Why Cleveland’s Reputation Can Survive Republican National Convention Protests
[By Thom Fladung, Hennes Communications] As of July, I’ll be able to say I’ve worked in the cities that played host to two of the last three Republican National Conventions. Given that I was in St. Paul, Minnesota, serving as editor of the St. Paul Pioneer Press during the 2008 RNC, people have asked what […]
The Republican National Convention is Coming to Cleveland
The Republican National Convention is coming to Cleveland in just a few short months. What does that mean for you and the community? Click here and select “I am a Northeast Ohio Resident” to sign up for exclusive information from the 2016 Host Committee’s Community Update newsletter, the local’s guide to the Convention.
Online Comment Boards: Handling Negative Comments, How to Engage and Live to Tell About It
The second of two parts on how best to deal with online comments. Today: How to get involved and set the record straight. Previously: How to be prepared before the comments start. For years, as The Plain Dealer’s Online Editor, John Kroll spent time in the online comment boards attached to most news stories. He […]
The U.S. is Losing the Social Media War
From Time Magazine: Our adversaries are using our own technology against us—while we’re not allowed to use it to defend ourselves. Cyber or information-environment security is often in the news, yet most of our focus has been on theft of intellectual property, denial of service attacks, and assaults on personal privacy. Far less attention has […]