Every Day is a Crisis: Health Communications in a Pandemic
From Thomas Graham and Dr. Vanila Singh writing in O’Dwyer’s… During a crisis, audiences aren’t looking so much for someone to blame as they’re looking for someone to take responsibility. They’re also looking for someone to restore a sense of calm through offering reasoned, sensible solutions. This takes honesty, transparency, a firm grasp of the […]
What You Can Learn About Crisis Communications From Dr. Fauci
From Donovan Roche, writing for The Marketing Insider… Regardless of what side of the political aisle you might sit on, it’s difficult to deny that Dr. Anthony Fauci, known as the nation’s top infectious disease expert, is a proficient spokesperson during a crisis. In fact, a July Morning Consult/Politico poll showed 62% of registered voters […]
Situational Awareness – Election Day & Beyond
From Wikipedia: Situational awareness is the perception of environmental elements and events with respect to time or space, the comprehension of their meaning, and the projection of their future status. Situational awareness has been recognized as a critical, yet often elusive, foundation for successful decision-making across a broad range of situations, many of which involve the […]
What Should Crisis Leadership Look Like?
Last week, The New Yorker placed an article online titled “What Should Crisis Leadership Look Like?” Prominently quoted in that article was Vice Admiral Peter Neffenger (Ret.), who was appointed in 2015 to lead the Transportation Security Administration (TSA), a position he held until January 2017. Before this he enjoyed a distinguished 34-year career in […]
Authory – Hundreds of Articles on Crisis Management & Crisis Communications
Authory is a free service that brings together over 600 thought leadership pieces and curated articles on the subject of crisis management and crisis communications that have been published in our Crisis Management Today newsletter and Hennes Communications blog. And it’s searchable by keyword. So when you need an answer, when you’re looking for something […]
Practical Tips for Social Media Crises
Don’t miss this virtual session at the Ohio School Boards Association’s (OSBA) 2020 Capital Conference and Trade Show on Sunday, November 8, at 3:30 p.m. Learn best practices for effective crisis management on social media, including applying the fundamentals of effective crisis communications; using social media before the crisis; threat assessment and response; leveraging social […]
Personal Crisis: You Lose Your Job. A Media Training Technique Can Help You Get a New Gig
by Howard Fencl, Hennes Communications Let’s step away from talking about crises your company may face and talk about a personal crisis that millions of us face – the threat of job loss. With the COVID pandemic, job loss went viral. More than 20 million Americans lost their jobs to COVID in March and April […]
When a Leader Falls Ill: How to Communicate
From Nicole Shuman, writing for PRNews: A leader of a company or organization can serve as the quarterback when it comes to delivering a positive reputation to the public. While a leader does not always handle the nuts and bolts and day-to-day details of running a brand, he/she serves as a face for employees, customers, […]
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
From Kristen Senz, writing for the Harvard Business School: New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at organizational leaders interested in improving their conversation styles to […]
5 Communication Lessons From The Harris-Pence Debate
From Edward Segal, writing in Forbes: Presidential and vice presidential debates have been an important part of the American electoral process for decades. They provide voters with unfiltered opportunities to hear directly from the people who want to lead our country. As a public speaker myself, and a former presentation skills trainer, last night I […]