Every Day is a Crisis: Health Communications in a Pandemic
From Thomas Graham and Dr. Vanila Singh writing in O’Dwyer’s… During a crisis, audiences aren’t looking so much for someone to blame as they’re looking for someone to take responsibility. They’re also looking for someone to restore a sense of calm through offering reasoned, sensible solutions. This takes honesty, transparency, a firm grasp of the […]
What You Can Learn About Crisis Communications From Dr. Fauci
From Donovan Roche, writing for The Marketing Insider… Regardless of what side of the political aisle you might sit on, it’s difficult to deny that Dr. Anthony Fauci, known as the nation’s top infectious disease expert, is a proficient spokesperson during a crisis. In fact, a July Morning Consult/Politico poll showed 62% of registered voters […]
3 Ways to Get Your Point Across While Wearing a Mask – Tips From an Award-Winning Speech Coach
From Cheryl Chambers, Instructor of Communication and Head Coach, MSU Speech & Debate Team, Mississippi State University, writing for The Conversation… You wear your mask, keep six feet between yourself and others and are committed to safety. But the measures that help minimize your risk of COVID-19 can also have an impact on your interactions […]
Authory – Hundreds of Articles on Crisis Management & Crisis Communications
Authory is a free service that brings together over 600 thought leadership pieces and curated articles on the subject of crisis management and crisis communications that have been published in our Crisis Management Today newsletter and Hennes Communications blog. And it’s searchable by keyword. So when you need an answer, when you’re looking for something […]
Personal Crisis: You Lose Your Job. A Media Training Technique Can Help You Get a New Gig
by Howard Fencl, Hennes Communications Let’s step away from talking about crises your company may face and talk about a personal crisis that millions of us face – the threat of job loss. With the COVID pandemic, job loss went viral. More than 20 million Americans lost their jobs to COVID in March and April […]
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
From Kristen Senz, writing for the Harvard Business School: New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at organizational leaders interested in improving their conversation styles to […]
5 Communication Lessons From The Harris-Pence Debate
From Edward Segal, writing in Forbes: Presidential and vice presidential debates have been an important part of the American electoral process for decades. They provide voters with unfiltered opportunities to hear directly from the people who want to lead our country. As a public speaker myself, and a former presentation skills trainer, last night I […]
What is Executive Presence, and How Can You Strengthen It?
From our good friend, Marilyn Cavicchia, editor of Bar Leader, published by the American Bar Association Bar Services Division, comes this excellent article on executive presence, applicable to lawyers and non-lawyers: Executive presence—the way a person presents themselves and their ideas live or on video—“is much more important than it was 20 years ago,” according to […]
How Viewers of the Presidential Debates Can Become Better Informed Voters (And Not Alienate Family and Friends)
By Arthur Solomon, former VP at Burson-Marsteller: In a recent post, I wrote, “Soon the presidential debates will begin with their ridiculous format of having the candidates answer questions in a few seconds, instead of giving them sufficient time to fully state their positions. Even worse, after each debate TV pundits will criticize the demeanor, […]
Mastering the Zoom Apology
By Bruce Hennes & Nora Jacobs, Hennes Communications A CEO, executive director, bar association president or other business executive has to apologize or speak about something very important. The stakes are high – and in this COVID-19 era, the apology is going to have to be done using Zoom or another virtual platform. Under any […]