Reputation & the Injustice of Trust
An attorney friend of ours, Mark Herrmann, recently penned a piece for Above the Law, a blog for lawyers. His thoughtful essay puts forth the proposition that reputation and trust matter. Certainly, no one will argue different. Whether you’re an attorney or not, Herrmann does a good job of delineating the basics of reputation management. […]
10 Powerful and Simple Body Language Tips for 2015
Whenever Hennes Communications trains clients for public speaking – either to the media or other audiences – we always teach that it’s not just the words you use, it’s the way you deliver them. Over the decades, we’ve seen hundreds of examples of good and bad delivery. What they have in common is the effective, or […]
Is Labor Unrest a Communications Problem?
Frequently, Hennes Communications is engaged by an organization to help explain policies, procedures and situations put in place to address past miscommunications, disputes or illegal activities. One example: a manager found manufacturing bombs in his office (as you might imagine, this was definitely contrary to corporate policy). If humans do it, we’ve probably seen it. Almost […]
Who Are Your Stakeholders?
[By Nora Jacobs] Short of prison time or financial ruin, businesses and other organizations probably fear media coverage of their problems more than any other threat confronting them. Media, of course, love to leap on stories laden with conflict, guilt and incompetence, so it’s a justified fear. Good crisis communication response strategies make sure clients […]
Bill Cosby’s Team Comes Out Swinging Against Accusers
[by Bruce Hennes] Bill Cosby has repeatedly refused to talk about decades-old allegations of sexual misconduct. Meanwhile, his legal team has launched an aggressive, organized and expensive effort to quash accusations by attacking the accusers’ characters and motives, according to The New York Times. Sure, it’s possible that Cosby is not guilty of any of […]
How Some Reporters Get Ready to Talk To You
When the New York Times decides to pursue a major story, there are often days, weeks or even months of work that must be done before the article is published. Here, Pulitzer Prize-winning reporter Matt Apuzzo tells his reporter colleagues how to investigate you. Even if you don’t work for a powerful institution likely to […]
Say Goodbye to the Hennes Communications Crisis Comm Newsletter and Hello to Crisis & Reputation Today
You know us as experts in Crisis Communications – and we are. But, much of the work we do might better be described as “reputation management” – and, in fact, crisis communications fits nicely under that umbrella. So, to better reflect that reality, we’ve changed the look and name of our twice-a-month newsletter to Crisis […]
Six Reputation Resolutions for the New Year
[By Nora Jacobs] 2014 was a rocky year for reputation management – from the NFL and Hollywood, to Main Street USA and the corporate board room, entities of all sorts lost ground due to both bad behavior and bad communications. As we embark on a new year, here are six resolutions designed to protect your […]
Why Tell a Story in a Crisis?
[By Bruce Hennes] In a recent New York Times article, reporter Alina Tugend wrote “It’s not enough just to offer up the facts about you or your company. You need to be compelling, unforgettable, funny and smart. Magnetic, even. You need to have a good story.” Tugend is right, suggesting that people are often attracted […]
Pandora’s Box of Twitter Trolls
[by Howard Fencl, APR] Interacting on Twitter can be a powerful reputation-building tool. But if you haven’t considered that skeleton in the closet, prepare for a bash-fest that could reduce your hard-earned reputation to rubble. This week, comedian Bill Cosby and celebrity doc Mehmet Oz naively engaged the Twittersphere. Trolls attacked mercilessly. On Monday, serial […]