2018’s Best Crisis Management Response: The Crisis Was Live, Southwest Airlines Was Ready
By Thom Fladung/Hennes Communications We’re hard-wired to hope bad news goes away. And when that hope is dashed, as it so often is, we hope that the fewest number of people possible find out about our bad news. So, imagine your bad news being broadcast live to potentially millions of people. That’s what Southwest Airlines […]
The Body Language of Collaboration
From Carol Kinsey Goman: Most leaders agree that effective collaboration is more important than ever in today’s turbulent business environment. But the collaboration so critical to organizations is being blocked by internal power struggles, by a lack of unified goals and rewards, by a self-preservation instinct that results in information hoarding — and, perhaps surprisingly, […]
How Companies Should Handle Media Attention Amid Criminal Allegations
From our colleague, Rob Glickman, principal, head of litigation and criminal practice; McCarthy, Lebit, Crystal & Liffman: When companies become tied to a criminal investigation, whether or not it or its employees have actually committed a crime, it can be on trial in both the criminal court and the court of public opinion. Media coverage today […]
Damage Control: Recovering Your Firm’s Reputation After a Breach
From Kathy O’Brien, writing in the National Law Review: You can regain trust after a cyber breach. Here’s how. In March 2016, the FBI warned that hackers were targeting large international law firms to steal confidential client information and use it for insider trading, corporate espionage and other criminal purposes. Are law firms any more secure now? […]
Walking the Talk: Matching your Internal and External Brands Pays Dividends in a Crisis
[by Howard Fencl, Hennes Communications] Having trouble hiring and retaining quality millennials? Are anonymous Twitter and Facebook users perennially posting ugly rumors or grousing about the work culture at your company? And why does the media always seem to break news about your company before you’re ready to release it? There may be a serious […]
How to Pull Off a Professional Video Call From Home
By Kevin Purdy, writing for The Wirecutter: Like parsley in your teeth or a hole in your pants, a bad video-call setup is something you’ll hear about only from people who care about you. But even if you have the best webcam, there’s a good chance that your lighting, your backdrop, your connection, or even your […]
Lawyers, PR Firms Team Up For Employers Facing #MeToo Crises
Hennes Communications is adept at working with attorneys and their clients on issues related to sexual misconduct and scores of other scenarios. For more information, give us a call at 216-321-7774. From Gayle Cinquegrani: The days of quiet exits by powerful executives caught harassing subordinates may be ending. CBS is the latest corporation faced with […]
A Well-Crafted Crisis Response Plan Could Save Your Business
By Bruce Hennes, CEO, Hennes Communications Written, tested and ready-to-go business continuity plans should just be part of doing business in today’s world. Typically, those plans include the step-by-step operational response procedures to follow in the event of a disaster. Here are some common mistakes we’ve seen in this effort: 1. Not planning for enough […]
Google+ Earns Minus For Mishandling Bad News
By Thom Fladung, Managing Partner, Hennes Communications Here are three immutable laws of bad news about you or your organization: The bad news won’t go away. People will find out about the bad news. If they find out you covered up the bad news, you now have worse news. One of the most recent […]
Crisis Management Hot Seat: The Ambush Interview (and How to Survive it)
By Howard Fencl, Hennes Communications: There are a few surefire ways to ensure you, as a representative of your organization, can get on TV: Run as fast as you can from a reporter and videographer Grab the videographer’s camera lens and wrestle with it Jump in your car and floor it Slam your front […]