Crisis Management: Preparing for the Next Big Event
From Deloitte: No matter the crisis—a billion-euro loss, a breach that leaves millions of customer records at risk or a major airline accident with the CEO on board—organizations can take steps to weather the storm, according to Jeremy Smith, global leader of Deloitte Touche Tohmatsu Limited’s Crisis Management practice. But instead of aiming merely for […]
Leaders Need Flexible Body Language
From Dr. Carol Kinsey Goman: Before the meeting began, Adam had assumed a “power pose,” standing with hands on hips and feet wide apart, for two full minutes, to get all the advertised benefits of doing so. And it worked. He could almost feel his stress level lowering and his self-confidence rising. By the time […]
I Studied How Journalists Used Twitter for Two Years. Here’s What I Learned
From Alecia Swasy, writing for Poynter: Twitter reflects the good, the bad and just plain ugly reality of social media these days. For academics, journalists and voters, there’s never been a more crucial time to talk about the impact these social media platforms have on factual journalism and being watchdogs of the powerful. It’s in […]
BBC Interview Goes Awry & Viral
[By Bruce Hennes, Hennes Communications] The blogosphere lit up with smiles this past Friday after a toddler photobombed Robert Kelly’s Skype interview with the BBC from his home in S. Korea. Kelly, a political-science professor, was discussing the South Korea impeachment scandal from his home office with a door closed behind him. As the questioning […]
So, Um, How Do You, Like, Stop Using Filler Words?
From The New York Times: So, how do you, like, um, stop using verbal fillers that can make you sound, you know, nervous or not so smart? Is there a name for this? Communications experts describe “um,” “aah,” “you know” and similar expressions as discourse markers, interjections or verbal pauses. They often occur when we […]
Trump’s Body Language During His Inaugural Address
From our colleague, Carol Kinsey Goman, Ph.D: On January 20, 2017, Donald J. Trump took the oath of office as the 45th President of the United States. While audiences listened intently to his inaugural address, some of us were more focused on what his body was saying. I exchanged initial observations with Patrick A. Stewart, […]
Attorneys & Communications Experts – Who Trumps Whom?
[By Stephanie York, J.D., Hennes Communications] Companies and other organizations limit liability by insuring most, if not all, of their assets: buildings, furniture, vehicles, the health of employees, the health of visitors and more. And while some insurance policies now offer “crisis communications coverage,” allowing the insured to engage the services of a specialized firm like […]
Do You Have a Crisis Communications Plan?
[By Bruce Hennes, Managing Partner, Hennes Communications, and Keynote Speaker, American Public Power Association Legal & Regulatory Conference, 2016] It’s not just terrorist attacks, explosions, active shooters, and environmental disasters. More often than not, it’s going to be sexual misconduct, data theft, unfair labor practices, OSHA complaints, mergers & acquisitions, layoffs, accusations, or employee fraud […]
Body Language At The Trump And Obama Meeting
[From Carol Kinsey Goman, writing for CommPro:] It was a meeting that was obviously highly stressful for both men. We’ll never know what was discussed when President Barack Obama and President-Elect Donald Trump were alone, but at their joint press conference their words were cordial and respectful. (Photo source: Twitter) So was their body language – […]
How to Project Power
From The New York Times Magazine: ‘‘Keep your limbs away from your body,’’ says Deborah H Gruenfeld, a social psychologist who teaches at Stanford University. Some research shows that people posed in expansive postures feel more powerful, exhibit higher testosterone levels and have lower levels of the stress hormone cortisol — all characteristics of high-ranking […]