6 Questions to Help You Evaluate Media Messages
From our colleague, Vickie Krueger: Every time you watch TV, listen to radio, open a web site or read a newspaper, magazine or book, someone is trying to tell — or sell — you something. The best way to achieve media literacy is to evaluate all the messages that bombard you. Ask these questions to […]
How Activists And Populists Now Control Your Corporate Brand — And What You Can Do About It
From our colleague, Richard Levick: “Whosoever desires constant success must change his conduct with the times.” – Niccolo Machiavelli C-suite executives and board members often ask if their corporation needs a new Facebook strategy or a better way to communicate on Twitter. As pleased as I am that they’re exploring ways to institute change, I […]
The 13 Golden Rules of Crisis Management
Any business, at one point, will face some sort of a public relations crisis and the way you respond can either give you a much-needed image boost or significantly damage your brand, ultimately alienating your customer base and business partners. Especially in this day and age, when news goes viral almost instantly, organizations need to […]
Hennes Communications Crisis Planning Work Helps Win Two Silver Anvils at National Awards Event
Our firm was proud to be part of the communications team, led by one of our clients, Destination Cleveland, that accepted two Silver Anvil Awards last week in New York City in recognition of the work done to support the 2016 Republican National Convention (RNC), held here almost exactly one year ago. The two awards, […]
Avoiding Social Media Turbulence and PR Disasters: Airline CEOs Speak Out on Crisis Communications
No one knows more about disaster and crisis communications than the airlines. That’s why we have little doubt in our minds that the CEO of United Airlines, in the immediate aftermath of Dr. Dao getting hauled off the plane by police officers a few months ago, was indeed given the right advice by his crisis/PR […]
Never Tell a Journalist It’s Not a Story
Is the CEO or P.R. person the best to face the cameras in a crisis? How do P.R. reps get into journalists’ good books? Daily Mirror editor Peter Willis gave the lowdown at a recent PRWeek’s Crisis Communications conference. Asked what advice he’d give a PR facing a journalist who is acting aggressively, Willis said: […]
Preparing For a Company Crisis: Protecting Your Business’ People, Assets & Reputation
A Conversation on Company Crisis Preparedness with former Boston Police Commissioner Ed Davis, from Boss Magazine — Every business leader thinks and rethinks their business strategy, weighing the strengths, analyzing the weaknesses, pondering the opportunities and scrutinizing the threats. But when it comes to a company crisis, how many are applying that same due […]
Send in the Drones
From our friend, Darrell Clay: Cameras are ubiquitous these days: They are found in or on street corners, hallways, retail stores, restaurants, and more. Even airplane passengers are ready to whip out their smart phones to capture and instantly share video footage on YouTube or Facebook Live. Are you prepared for the next generation of […]
Did American Airlines Profit from United’s Poor Example?
[By Nora Jacobs, Hennes Communications] This past weekend provided the crisis communications profession with a Petri dish-like opportunity to study the way two almost identical organizations managed two almost identical situations less than two weeks apart. If we had devised an experiment using the scientific method, we probably could not have created a more precise […]
Crisis Management: Preparing for the Next Big Event
From the Wall Street Journal’s Risk & Compliance Journal: No matter the crisis—a billion-euro loss, a breach that leaves millions of customer records at risk or a major airline accident with the CEO on board—organizations can take steps to weather the storm, according to Jeremy Smith, global leader of Deloitte Touche Tohmatsu Limited’s Crisis Management […]