Language: The Importance of Precision & Avoidance of Traps
Precision can be described as the quality, condition or fact of being exact and accurate. Precision is essential, precision is intricate, and precision is beautiful; more than anything else, precision is necessary. […]
Lawyers Should Not Rewrite Crisis Communications
Introduction by Bruce Hennes, Hennes Communications Hennes Communications was founded in 1989 as a full-service public relations firm. In 2001, after the 9/11 terrorist attacks, we became one of the few firms in North America focused exclusively on crisis management and crisis communications. Since then, we frequently work with attorneys, who tend to be the […]
Crafting the First Statement in Crisis Situations: What To Say and When to Say It
By Nora Jacobs, Hennes Communications For organizations responding to sudden, catastrophic crisis events, one of the most challenging decisions to make involves determining what to say and when to say it. Wait until all the facts have been gathered and you risk not being part of the critical first news cycle, which often sets […]
How to Tactfully Interject in a Virtual Meeting
By Melody Wilding for Harvard Business Review Picture it — you’re on a call with a few colleagues and your boss, discussing a project you’re heavily involved with. Although you have thoughts to share, you can’t seem to get a word in edgewise. Dialogue ping-pongs between your manager and coworkers until the meeting ends. […]
How Sincere Is Will Smith’s Video Apology?
By Kareem Abdul-Jabbar Four months after slapping Chris Rock in front of millions of people, Will Smith has posted an emotional video apology asking for forgiveness and understanding. Undoubtedly, the question in many people’s minds is whether the apology is a sincere expression of remorse or a desperate attempt to salvage an imploding career. Following […]
How to Rebuild a Damaged Reputation
By Ernie Smith for Associations Now Not everyone has a perfect professional track record. Maybe a failed initiative or a connection to a corrupt organization earlier in your career is holding you back, or perhaps a criminal record is proving hard to get past. Or maybe you were simply inexperienced and needed time to build your […]
5 Pitfalls of Restaurant Review Management
By Avi Goren, Co-Founder & CEO, Marqii, for CommPro In 2021, 94% of consumers surveyed by ReviewTrackers said that a bad review convinced them to avoid a business. Not only that, but according to Search Engine Land report, companies with more reviews generate 54% greater revenue. Reviews can make or break a company. In the modern digital age, […]
How to Admit You’re Wrong; Admitting Wrongdoing Isn’t a Failure, It’s an Opportunity
By Allie Volpe for Vox Julia Strand was confident in her scientific findings when they were published in 2018. Strand’s research showed that when a circular beacon of light was present in a noisy setting, people expended less energy listening to their conversation partner and responded quicker than without the light. The feedback was […]
Hennes Communications CEO Named to Lawdragon Global 100 Leaders in Legal Strategy and Consulting and the Lawdragon Hall of Fame
Bruce Hennes, Chief Executive Officer of Hennes Communications, was again named to the 2022 Lawdragon Global 100 Leaders in Legal Strategy and Consulting, the definitive guide to the experts in management, marketing, communication and recruiting most valued by law firm leaders. Hennes Communications, founded in 1989 and located in Cleveland, Ohio, is one of the […]
July 4 Gun Violence Yields Bumbling Responses
By Nicole Schuman for PR News In what continues to be one of the most deadly years for gun violence in America, a usually celebratory day, July 4, turned tragic across multiple cities. A shooter in Highland Park, Ill., a Chicago suburb, opened fire with a high-powered firearm on a crowd watching a parade. The […]