Crisis Communication: 5 Steps for Damage Control
By Thom Fladung, Hennes Communications, writing for The Wisconsin Lawyer: Attorney Andy Phillips, like many folks, looks back a bit wistfully at the “good old days.” “I wish it was back in the day where I could go home at 6 o’clock and sit down with the paper for a half hour,” says Phillips, whose […]
Board Leadership and Performance in a Crisis
From the Harvard Law School Forum on Corporate Governance: Every industry across the globe has faced a crisis at some point in time. While most large companies survive, many struggle for years following a period of severe adversity. Others prevail and become stronger than before. How companies address crises has changed over time, as has […]
3 Keys to a Successful Virtual Presentation
Rob Biesenbach, in CommPro, writes: Virtual presentations have always been hard. Audiences are restless, distracted and can easily tune out since no one’s watching them. But doing a virtual presentation from home is even harder — both presenters and audiences are dealing with isolation, disruptions and limited technology. So if you want to make a […]
Why People Feel Misinformed, Confused, and Terrified About the Pandemic
Two of the foremost experts in the field of risk communications, Peter Sandman and Jody Lanard, just wrote a paper for the Center for Infectious Disease Research and Policy (CIDRAP) at the University of Minnesota. In it, the latest thinking and a great list of to-do’s – and not-to-do’s – for elected officials dealing with […]
Leadership in Action – Dr. Amy Acton, Director of Ohio’s Department of Health
By Bruce Hennes, Hennes Communications Dr. Amy Acton is Director of the Ohio Department of Health. As such, she stands side-by-side with Ohio’s Governor Mike DeWine for the daily 2:00 briefing on COVID-19. Unlike so many politicians that bob, weave, waffle or try to simply command authority and obedience, Dr. Acton speaks of vulnerability and […]
Crisis Prep 101 for Attorneys
From Sterling Miller: As in-house counsel, you can sum up your priorities in two categories: “Maximize Value Creation” (e.g., M&A) and “Minimize Value Destruction” (e.g., defending “bet the company” litigation). Pretty much all legal work you or the department do will fall under the above. A “crisis” situation falls under potential value destruction and can […]
Leading in a Crisis: How to Successfully Communicate
From Government Technology: The current pandemic has provided many examples of effective and not-so-effective communications strategies. Here are four pitfalls to avoid, and five proven strategies to keep the public informed and engaged. WHY ‘MEANING-MAKING’ MATTERS In every crisis, it is essential that government and public-sector leaders provide a compelling story. A good crisis narrative […]
Risk Management Experts Discuss the COVID-19 Pandemic and its Impacts on Risk Management, Resilience and Business Continuity
From ContinuityCentral.com: In an interview-style article, experts from the Institute of Operational Risk and Institute of Risk Management discuss COVID-19 and how the risk management profession is reacting. Participants: Carolyn Williams, CMIRM, Director of Corporate Relations, Institute of Risk Management and Dr Jimi Hinchliffe, SIRM, Chairman, England and Wales Chapter Institute of Operational Risk. Question: Is the coronavirus likely […]
Leadership in Times of Crisis
From Cleveland Magazine and it’s Community Leader publication, Northeast Ohio leaders discuss the right prescription for the region’s recovery. Those quoted in the article include Dr. Tomislav Mihaljevic, president and CEO of the world-renowned Cleveland Clinic; David Gilbert, president and CEO of Destination Cleveland; Jon Park, founding CEO of Westfield Bank; Bill Koehler, CEO of Team NEO; Jon Pinney, managing […]
Ashland University Professional Learning Podcast – Thom Fladung on Communication Best Practices
In this short Ashland University Professional Learning Podcast, Dr. David Silverberg interviews Thom Fladung, managing partner of Hennes Communications, one of the few firms in North America focused exclusively on crisis management and crisis communications. Fladung is also the former managing editor of The Plain Dealer and Detroit Free Press. To listen to Thom talk […]