How Santa Claus Knows If You’ve Been Naughty or Nice
From Carol Kinsey Goman: Have you ever wondered how Santa Claus determines whether to leave you a present or a lump of coal on Christmas Eve? How he knows if you’ve been naughty or nice? I don’t have any hard evidence to back me up, but I’m pretty sure that he must be a first-class […]
When Crisis Management is in the Dark: Front Seat at the Atlanta Airport Power Outage
[by Howard Fencl, Hennes Communications] Atlanta’s sprawling Hartsfield-Jackson Airport (ATL) may boast awards for efficiency, but after electrical switching gear fried and fire took down power – and backup power – for 30,000 souls left stranded in the dark for 11 hours, ATL won’t be winning crisis communications awards any time soon. I was caught […]
A Lawyer, C.I.A. Analyst and a Crisis Management Specialist Walk Into a Bar
By Bruce Hennes, Managing Partner, Hennes Communications, written for the Cleveland Metropolitan Bar Association Bar Journal: Before James Comey headed up the F.B.I., he served as general counsel of Lockheed Martin Corporation. While at Lockheed, he spoke at the National Security Agency about how studying law is similar to the education intelligence analysts receive. “You […]
How Social Media Fires People’s Passions – and Builds Extremist Divisions
From Robert Kozinets, at the University of Southern California, Annenberg School for Communication and Journalism, writing for The Conversation: The people of the United States continue to learn how polarized and divided the nation has become. In one study released in late October by the Pew Research Center, Americans were found to have become increasingly partisan in […]
10 Body Language Myths That Limit Success
From our industry colleague, Carol Kinsey Goman, Ph.D, writing in CommPro: Body language plays a key role in your career – from your first job interview to the ongoing process of building professional relationships to being perceived as having leadership presence. But not everything you’ve heard about body language is accurate. Don’t limit your success by buying into […]
Faith-Based Security Summit – Greater Cleveland
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The Future of Truth in the Post-Truth Era
By Howard Fencl/Hennes Communications Here’s a frightening quote from a founder of Wired magazine – perhaps the most frightening quote about the future of truth I’ve yet encountered: “Truth is no longer dictated by authorities, but is networked by peers.” The rise of “fake news” and the proliferation of misinformation – particularly in the social […]
Fake News: The Real History – and How to Deal with It Today If You’re a Target
By Thom Fladung/Hennes Communications In 1782, Benjamin Franklin, while serving as American ambassador to France, reported a shocking story. American revolutionary soldiers had found bags with more than 700 scalps of soldiers, boy, girls and even infants. The massacre, Franklin wrote, was the work of Indians who were allied with King George. And the Indians […]
Not a Regular Cease-and-Desist, A Cool Cease-and-Desist
From The Atlantic: Phrases that are not often used to describe a cease-and-desist letter: “the best,”“hilarious,” “cool,” “perfect,” “super classy.” And yet that is exactly the praise that Netflix’s lawyers received this week, from a variety of media outlets, for going about that most lawyerly of tasks: telling people they aren’t allowed to do a thing. In this case, […]
How to Use Twitter and Facebook for Emergency Travel Information
From The New York Times: You don’t have to like Twitter or Facebook, or even post to them, but when an emergency strikes, the networking sites can be essential travel tools. As Hurricane Maria neared the Caribbean this week, the Federal Emergency Management Agency (FEMA) used Twitter to disseminate shelter information. And when a powerful earthquake rocked Mexico on Tuesday, the State […]