Steps to Address Inaction During a Corporate Crisis
From The Wall Street Journal Risk & Compliance Journal and Deloitte: At what point does business-as-usual turn into a corporate crisis? It’s not always clear, and executives might treat the first signs of a crisis—not realizing the magnitude—with complacency. Confounded by stress responses and human behavioral factors, an organization can lose precious time if executives […]
When, Not if: Protecting Your Corporate Reputation In A Data Breach
By Fiona Parker & Alec Peck: Data breaches are now so common that it’s hard to keep up. In any given week there are reports of attacks across all sectors and geographies. At the time of writing the Yahoo! data breach could potentially involve up to a mind boggling 1 billion users. By the time […]
Is Trump’s Twitter Changing the Presidency?
Brian Feldman writes: Among myriad concerns surrounding a Donald Trump presidency, somewhere right in the center of the list — maybe just slightly closer to the bottom than the top in terms of importance — is his relation to the press. Or more accurately: the way in which he uses it. Depending on whom you […]
@realDonaldTrump and Crisis Management
[by Howard Fencl] There’s no question every tweet President Trump sends in his ongoing Twitter micro-eruptions are micro-analyzed by media and the public alike. Trump shoots from the hip, followers knee-jerk. Supporters cheer, resisters anguish. Wall Street frets. World leaders worry – some cancel scheduled Washington meetings. As a business mogul, Trump mastered social media […]
How The ‘Wall’ That Helped Build The Internet Is Showing Some Cracks
[By Thom Fladung, Hennes Communications] The internet has democratized communications, allowing for a free flow of information unlike anything we’d ever imagined. The power once exclusive to big publishers and media moguls now is held by individuals, who can reach thousands of readers in an instant. And you can thank Section 230 of the Communications Decency […]
Attorneys & Communications Experts – Who Trumps Whom?
[By Stephanie York, J.D., Hennes Communications] Companies and other organizations limit liability by insuring most, if not all, of their assets: buildings, furniture, vehicles, the health of employees, the health of visitors and more. And while some insurance policies now offer “crisis communications coverage,” allowing the insured to engage the services of a specialized firm like […]
Crisis and Reputation Management Increasingly are About Managing Social Media
[By Thom Fladung, Hennes Communications] How fast is social media at reporting on events – including events that your organization might consider a crisis? Faster than you. Consider a situation involving a school in Westfield, N.Y., that we stumbled upon. Here’s the first paragraph of a story from the Westfield Republican: “Parents need to realize that […]
Taking Out the Trash and 3 Other Ways to Handle February TV “Sweeps”
[by Howard Fencl, Hennes Communications] Close on the heels of the New Year is the February Nielsen TV “sweeps” period – one of the ratings periods guaranteed to bring out the most salacious, over-the-top TV news special reports and sweeps series. The February sweeps period runs Feb 2 – March 1. Mark your calendars. It’s […]
Twitterer-in-Chief Donald Trump
The biggest bully-pulpit in the land is located inside the Oval Office. In the past, the occupants of that office have carefully chosen words and phrases, knowing they can move markets, armies and trends with minimal effort. Today, we are on the brink of uncharted waters as the next president of the United States appears to […]
Why You Should be Worried About Fake News – And How You Can Fight It
Molly Strong writes: While fake content has circulated in tabloids and on the internet for years, the 2016 election has given us a reason to take it seriously. Stories about the Clintons selling weapons to ISIS and Trump winning the popular vote (he didn’t) spread like wildfire, and in some cases outperformed real news. The […]