Creating Hitchhikers Not Hijackers in Your Virtual Meetings
From Kevin Eikenberry, writing in Leadership & Learning about something we’ve all experienced, especially spending so much time on videoconferencing… Long before a pandemic, when many of our meetings were in person, meetings were often riddled with inefficiency and frustration. The shift to virtual meetings hasn’t made it better. While there are many causes of […]
Speaking in Times of Crisis
From Amy Boone, writing for Ethos3… At times, we are called to give presentations about new products or policies. Other times, we might be asked to inspire or challenge our audience members. But other times, we are called to speak into times of crisis. Maybe a business is losing revenue and the forecasted future is […]
The Business of Requiring Masks: Have a Plan, Communicate Clearly
By Thom Fladung, Hennes Communications Ohio Gov. Mike DeWine, faced with escalating COVID-19 outbreaks across the state, has put businesses on notice: Require masks for employees and customers or risk being shut down. “As of today, every single one of our 88 counties has a high rate of virus spread, and areas of our state […]
How to Fumble Public Relations: Fire the Popular Head of PR
By Thom Fladung, Hennes Communications The Houston Texans have been one of the National Football League’s top underachievers this season. A playoff team last season, the Texans hit midseason at 2-6, the head coach was fired after an 0-4 start, star defensive end J.J. Watt is expected to be traded after the season and star […]
Rage Against the Vaccine: Communicating COVID-19 Facts Amid Anti-Vaxxer Outcry
by Howard Fencl, Hennes Communications Very soon, likely now within weeks, executive leadership across every single market sector will be confronted by a dramatic change in the way they are currently managing their office response to COVID-19. Because of past inconsistent – and often contradictory – advice coming from a wide variety of social media […]
How to Spot (and Fight) Election Misinformation
From Cynthia Gordy Giwa, writing for ProPublica… Disinformation is deliberately created with the intent to cause harm, while misinformation is incorrect information shared by people who believe it to be true. In 2020, dis- and misinformation about voting are very common online, especially about mail-in and in-person voting. Fabricated content usually tries to play to […]
Every Day is a Crisis: Health Communications in a Pandemic
From Thomas Graham and Dr. Vanila Singh writing in O’Dwyer’s… During a crisis, audiences aren’t looking so much for someone to blame as they’re looking for someone to take responsibility. They’re also looking for someone to restore a sense of calm through offering reasoned, sensible solutions. This takes honesty, transparency, a firm grasp of the […]
What You Can Learn About Crisis Communications From Dr. Fauci
From Donovan Roche, writing for The Marketing Insider… Regardless of what side of the political aisle you might sit on, it’s difficult to deny that Dr. Anthony Fauci, known as the nation’s top infectious disease expert, is a proficient spokesperson during a crisis. In fact, a July Morning Consult/Politico poll showed 62% of registered voters […]
Authory – Hundreds of Articles on Crisis Management & Crisis Communications
Authory is a free service that brings together over 600 thought leadership pieces and curated articles on the subject of crisis management and crisis communications that have been published in our Crisis Management Today newsletter and Hennes Communications blog. And it’s searchable by keyword. So when you need an answer, when you’re looking for something […]
Practical Tips for Social Media Crises
Don’t miss this virtual session at the Ohio School Boards Association’s (OSBA) 2020 Capital Conference and Trade Show on Sunday, November 8, at 3:30 p.m. Learn best practices for effective crisis management on social media, including applying the fundamentals of effective crisis communications; using social media before the crisis; threat assessment and response; leveraging social […]