Language: The Importance of Precision & Avoidance of Traps
Precision can be described as the quality, condition or fact of being exact and accurate. Precision is essential, precision is intricate, and precision is beautiful; more than anything else, precision is necessary. […]
The Evolution of Crisis Communications in Banking
By Kamyar Naficy, Founder and Principal, KNECTCOMMS, for International Banker Banks are more vulnerable than ever to a wide range of potential crises. These crises are often exacerbated by 24/7 news cycles, volatile social media and unprecedented social, economic and geopolitical disruption. Against this backdrop, banks must shore up their crisis communications efforts if […]
Free Webinar – Getting to the Truth: How to Detect Fake News
Speaker: Thom Fladung, Managing Partner, Hennes Communications Thursday, October 13th, 2022 | 12:00 – 1:00 PM Eastern Daylight Time (GMT-4) Fake news is not new news. Masters of the art include Benjamin Franklin. But in the digital media era, when information – true and false – travels in seconds, fake news has become a prevalent […]
K-12 New Technologies = New Risks
From our esteemed colleague and friend, attorney David Wolowitz… Just as technology has transformed classroom learning and independent school operations, so too has it opened up areas of risk. Given that schools’ reliance on technology will continue to grow, it’s important that school leaders review their processes to ensure they mitigate risk in these key […]
Can You Inoculate People Against Misinformation Before They Even See it? This Study Says Yes
By Jon Roozenbeek, Sander van der Linden and Stephan Lewandowsky for Nieman Lab From the COVID-19 pandemic to the war in Ukraine, misinformation is rife worldwide. Many tools have been designed to help people spot misinformation. The problem with most of them is how hard they are to deliver at scale. But we may […]
Inside Fox Sports’ Controversial Hire of Urban Meyer
By Tom Jones for Poynter For the uninitiated, there’s something in the media world known as the Friday news dump. If you have news that you might feel sheepish about announcing, you wait until late on Friday — when everyone is headed out for the weekend — to make your announcement. You put it out […]
The 9 Rules for True Apologies
By Harriet Lerner Ph.D. for Psychology Today I’ve been studying apologies—and the people who can’t give them—for more than two decades. But you don’t need to be an expert on the subject to recognize when a bad apology flattens you. Here’s a list of the nine essential ingredients of a true apology. The next time you […]
Lawyers Should Not Rewrite Crisis Communications
Introduction by Bruce Hennes, Hennes Communications Hennes Communications was founded in 1989 as a full-service public relations firm. In 2001, after the 9/11 terrorist attacks, we became one of the few firms in North America focused exclusively on crisis management and crisis communications. Since then, we frequently work with attorneys, who tend to be the […]
Crisis-Response Statements Are Never Like Garanimals
By Hinda Mitchell for PR News Founded in 1972, Garanimals is a clothing line for children. At its outset, Garanimals offered a mix-and-match way of combining kids’ shirts and pants just by matching the tags. Garanimals came to mind after spotting a recent essay that contained recommendations for crafting a PR crisis response statement. It […]
5 Pitfalls of Restaurant Review Management
By Avi Goren, Co-Founder & CEO, Marqii, for CommPro In 2021, 94% of consumers surveyed by ReviewTrackers said that a bad review convinced them to avoid a business. Not only that, but according to Search Engine Land report, companies with more reviews generate 54% greater revenue. Reviews can make or break a company. In the modern digital age, […]