The Age of Outrage: Crisis Management in Social Media Pile-Ons
By Howard Fencl, Hennes Communications There’s nothing the self-righteous embrace more than joining with their fellow self-righteous to gang up on some unfortunate target. The angrier the echo chamber, the better. Social media is their perfect rage machine. It’s where anonymous trolls can obsess and pile on. And they do it relentlessly and instantly over […]
How to Create a Crisis
GoLocal, an online publication in Providence, Rhode Island, recently wrote an editorial critical of recent decisions by Rhode Island education officials. The editorial creatively lists everything those officials have been doing to create a crisis juxtaposed with tips for managing a crisis the right way, written by Northeastern University’s Graduate School. We urge you to […]
Media Training for Attorneys and Their Clients – Done on Your Schedule and at Your Convenience – In-Person or Remote
Whether it’s a staff meeting on Teams, a webinar on Zoom, a private conversation on FaceTime or a short training video you record on WebEx, it’s not just what you say, but how you say it. And if it’s an interview with a seasoned reporter, the stakes are even higher. You must be prepared to […]
Mitigate Exposures With an Enterprise Risk Management Strategy
By Scott Konrad for the American Society of Association Executives Taking ownership of an association’s risk profile and proactively managing potentially crippling threats to the entity is sound governance. Identifying exposures and mitigating those risks is part of the enterprise risk management process. Here’s how to get started. Associations cope with myriad risks every day. […]
How Gender Stereotypes Kill a Woman’s Self-Confidence
By Dina Gerdeman for Harvard Business School’s Working Knowledge Researchers believe gender stereotypes hold women back in the workplace. Katherine Coffman’s research adds a new twist: They can even cause women to question their own abilities. Women make up more than half of the labor force in the United States and earn almost 60 percent […]
New Partnership with Hennes Communications Allows Seminar Participants to Earn Credit Toward Ohio University Online Graduate Certificate
University Teams with Crisis Communications Expert Bruce Hennes in New Offering A new partnership between Ohio University’s Scripps College of Communication and Hennes Communications will allow communication professionals the opportunity to earn one credit hour towards a 12-hour graduate certificate in crisis communication. Anyone attending certain seminars taught by Hennes Communications, a crisis communications firm based in Cleveland, […]
Explainer: What is the Metaverse?
By Erika Bradbury for PRNews… What is the Metaverse? There is no one definition of it. Instead, the metaverse is an idea based on how humans can interact in a digitally immersive world. Think of the metaverse as where the virtual and physical worlds meet. The next iteration of the internet, Web3, is its power […]
Why Your Response To Reviews Matters So Much
By Evan Nierman for Forbes… Reviews can make or break a business, but whether the effect is good or bad hinges on how the business owner reacts. Learning to navigate a complex maze of positive and negative comments can be tricky business. Say the wrong thing and your problems get worse. But finesse a difficult situation […]
12 Magic Phrases to Make People Like You More (and End Awkward Small Talk for Good)
By Bill Murphy Jr. for Inc…. Small talk. It’s a challenge. It’s even harder now, after so many people have scaled back their human interactions during the pandemic. However, we have some good news. Small talk fills an important need, and it turns out that you can learn to make it come more naturally, and even […]
Emotionally Intelligent People Use a Simple 3-Word Phrase to Completely Change How They Deal With Criticism
By Justin Barison for Inc…. How do you respond to criticism? If you’re in a position where you have to lead others, you’re going to get criticized. Sometimes, that criticism will be valid. Other times, it will be unjustified. But in either case, the criticism is valuable–because it gives you a window into how others see you […]