How Companies Should Handle Media Attention Amid Criminal Allegations
From our colleague, Rob Glickman, principal, head of litigation and criminal practice; McCarthy, Lebit, Crystal & Liffman: When companies become tied to a criminal investigation, whether or not it or its employees have actually committed a crime, it can be on trial in both the criminal court and the court of public opinion. Media coverage today […]
Damage Control: Recovering Your Firm’s Reputation After a Breach
From Kathy O’Brien, writing in the National Law Review: You can regain trust after a cyber breach. Here’s how. In March 2016, the FBI warned that hackers were targeting large international law firms to steal confidential client information and use it for insider trading, corporate espionage and other criminal purposes. Are law firms any more secure now? […]
Q&A: Is telling the truth really always a good idea for crisis communications? I see plenty of people caught up in crises who I don’t think are telling the truth.
Telling the truth is an absolute necessity if you or your organization is caught up in a crisis. First, of course, it’s the morally right thing to do. But if morals aren’t your cup of tea, pragmatically it’s the right thing to do. The truth will come out. And if the truth shows you’ve been […]
With Cybersecurity #1 Feared Threat, Here’s How To Boot Up Your Crisis Communication Plans
By Thom Fladung/Hennes Communications When working with companies and organizations on crisis communication plans, we ask a simple question to the leadership team: What keeps you up at night? The #1 answer for businesses across the world is becoming clear: cybersecurity. Infosecurity Magazine, citing the 11th Annual Survey of Emerging Risks involving 200 risk managers […]
Walking the Talk: Matching your Internal and External Brands Pays Dividends in a Crisis
[by Howard Fencl, Hennes Communications] Having trouble hiring and retaining quality millennials? Are anonymous Twitter and Facebook users perennially posting ugly rumors or grousing about the work culture at your company? And why does the media always seem to break news about your company before you’re ready to release it? There may be a serious […]
Fake News, the 2016 Election, and How to Deal with Bots in a Crisis
[by Howard Fencl, Hennes Communications] The 2016 election was inextricably entwined in social media “bot” controversy that may challenge you today in a crisis at your organization. Bots are automated accounts that can be unleashed to spread information – or disinformation – in the blink of an eye across the web using Twitter and other […]
How to Pull Off a Professional Video Call From Home
By Kevin Purdy, writing for The Wirecutter: Like parsley in your teeth or a hole in your pants, a bad video-call setup is something you’ll hear about only from people who care about you. But even if you have the best webcam, there’s a good chance that your lighting, your backdrop, your connection, or even your […]
Lawyers, PR Firms Team Up For Employers Facing #MeToo Crises
Hennes Communications is adept at working with attorneys and their clients on issues related to sexual misconduct and scores of other scenarios. For more information, give us a call at 216-321-7774. From Gayle Cinquegrani: The days of quiet exits by powerful executives caught harassing subordinates may be ending. CBS is the latest corporation faced with […]
Body Language: Telling Your Team How You Really Feel
From our colleague, Carol Kinsey Goman: Do you know that your team is constantly evaluating your emotions through cues in your body language – and that they can do so in a fraction of a second? At the Center for Cognitive Neuroimaging at the University of Glasgow, researchers found that it takes only 200 miliseconds […]
A Well-Crafted Crisis Response Plan Could Save Your Business
By Bruce Hennes, CEO, Hennes Communications Written, tested and ready-to-go business continuity plans should just be part of doing business in today’s world. Typically, those plans include the step-by-step operational response procedures to follow in the event of a disaster. Here are some common mistakes we’ve seen in this effort: 1. Not planning for enough […]