How to Rebuild a Damaged Reputation
By Ernie Smith for Associations Now Not everyone has a perfect professional track record. Maybe a failed initiative or a connection to a corrupt organization earlier in your career is holding you back, or perhaps a criminal record is proving hard to get past. Or maybe you were simply inexperienced and needed time to build your […]
5 Pitfalls of Restaurant Review Management
By Avi Goren, Co-Founder & CEO, Marqii, for CommPro In 2021, 94% of consumers surveyed by ReviewTrackers said that a bad review convinced them to avoid a business. Not only that, but according to Search Engine Land report, companies with more reviews generate 54% greater revenue. Reviews can make or break a company. In the modern digital age, […]
Do You Sound Like a Leader?
By Carol Kinsey Goman, Ph.D., for CommPro In 2002, a Stanford University professor made audiotapes of physicians and their patients in session. Half of the doctors had been previously brought to court for malpractice. She then played the tapes for her students, who were able to determine which physicians had been sued. But here’s the […]
How to Admit You’re Wrong; Admitting Wrongdoing Isn’t a Failure, It’s an Opportunity
By Allie Volpe for Vox Julia Strand was confident in her scientific findings when they were published in 2018. Strand’s research showed that when a circular beacon of light was present in a noisy setting, people expended less energy listening to their conversation partner and responded quicker than without the light. The feedback was […]
Hennes Communications CEO Named to Lawdragon Global 100 Leaders in Legal Strategy and Consulting and the Lawdragon Hall of Fame
Bruce Hennes, Chief Executive Officer of Hennes Communications, was again named to the 2022 Lawdragon Global 100 Leaders in Legal Strategy and Consulting, the definitive guide to the experts in management, marketing, communication and recruiting most valued by law firm leaders. Hennes Communications, founded in 1989 and located in Cleveland, Ohio, is one of the […]
Crisis Communications Strategies for an Always-On Media Environment
By Bruce Hennes, Hennes Communications If you’re a regular reader of this newsletter, you know we’re constantly encouraging you to have a crisis management/crisis communications plan in-place before something happens. We are also constantly reminding you understand that you only have minutes to respond to a crisis situation; to train and test your team; to […]
July 4 Gun Violence Yields Bumbling Responses
By Nicole Schuman for PR News In what continues to be one of the most deadly years for gun violence in America, a usually celebratory day, July 4, turned tragic across multiple cities. A shooter in Highland Park, Ill., a Chicago suburb, opened fire with a high-powered firearm on a crowd watching a parade. The […]
Journalists in Uvalde are Stonewalled, Hassled, Threatened with Arrest
By Arelis R. Hernández and Paul Farhi for The Washington Post UVALDE, Tex. — Journalists had been threatened with arrest for getting too close to the mourners, so Houston Chronicle reporter Julian Gill stayed in the designated media area when he reported on funerals the week after the massacre at Robb Elementary School. Nevertheless, a […]
The Crisis After the Crisis: What You Can Expect After an Active Shooter Incident
By William Flynn for Industry Dive While the article cited below was written for the grocery industry, it’s good advice for any company or organization. The writer, William Flynn, is a former principal deputy assistant secretary of the Department of Homeland Security’s Office of Infrastructure Protection and former assistant commissioner of the New York City […]
The Skill Set That Got You Into the C-Suite Isn’t Necessarily the Skill Set You Need to Manage a Crisis
It’s a simple fact: Controversies today are tried in the Court of Public Opinion more often than the Court of Law. News now breaks first on social media, with traditional media sweeping Twitter, Facebook and YouTube for leads. Whether your organization is immersed in crisis or dealing with a hot-button issue, your news can quickly […]