Slow Down and Write Better Emails
By Erica Dahawan, writing for the Harvard Business Review… Misunderstandings are rampant in today’s workplaces. While poor communication habits may feel inevitable with colleagues, we should always strive to engage with clarity and empathy, especially as we come to rely more on remote work and digital communication. What is a good first step to improving […]
A Peek Inside a Crisis War Room From Chicago Navy Pier’s Top Communicator
By Sophie Maerowitz, writing for PRNews… In this installment, we hear from Payal Patel, communications director at Chicago Navy Pier, who shares her approach to a crisis war room, as well as her take on PR’s role in the tourism industry’s recovery. PRN: What is your role at Navy Pier in Chicago? What are some […]
Why You Cannot Fake Your Feelings
By Carol Kinsey Goman, writing for CommPro… I was once asked by the Senior Vice President of Human Resources to work with a leader whose micro-management was limiting her team’s effectiveness. When I met with the client, (let’s call her Judith), she was effusive with her praise – going on and on about how much she […]
Stanford Researchers Identify Four Causes for ‘Zoom Fatigue’ and Their Simple Fixes
By Vignesh Ramachandran… Even as more people are logging onto popular video chat platforms to connect with colleagues, family and friends during the COVID-19 pandemic, Stanford researchers have a warning for you: Those video calls are likely tiring you out. Prompted by the recent boom in videoconferencing, communication Professor Jeremy Bailenson, founding director of the […]
Texas Storm Communications Show Stark Messaging Contrasts
By Nicole Schuman, writing for PRNews… On top of a global pandemic and unprecedented economic downturn, Texans also had to deal with the fury of Mother Nature over the past week, when an unlikely winter storm wreaked havoc on one of the nation’s largest states. In an area not exactly used to dealing with snow, […]
Tone-Deaf or Bad Timing? Lady Gaga’s Reputation Management Nightmare
by Howard Fencl, Hennes Communications “Help! I’ve been shot! I’m bleeding out of my chest!” Wednesday night on Sunset Boulevard. A man walking three French bulldogs is jumped by two creeps demanding he hand over the pricey animals. He refuses. One of the assailants blasts him in the chest with a semi-automatic weapon. Two of […]