Six Things Every Attorney Should Do When Hiring And Managing A Communications Team
Nathan Miller, writing in Forbes, nailed it… As the CEO of a strategic communications firm in Los Angeles, I frequently work with lawyers. Whether my client is a high-profile individual in the middle of active litigation, a nonprofit engaged in a public education campaign or a large corporation getting ahead of a story — good […]
How Talking About the Coronavirus as an Enemy Combatant Can Backfire
Tabitha Moses, a doctoral candidate at Wayne State University, offers an interesting approach to communicating about COVID-19, with lessons for business leaders, too. We see this war reflected in the language that gets used by politicians, policymakers, journalists and healthcare workers. As the “invisible enemy” rolled in, entire economies halted as populations “sheltered in place.” […]
Muddled COVID-19 Messaging: Sometimes the Data Changed; Other Times – Masks, for Example – Your Dishonesty Caught Up with You
It shouldn’t be this hard. The rules of risk and crisis communications are fairly simple: Tell the truth. Tell it all. Tell it first. Tell it fast. If the situation – or the science – is likely to change as more research is done, warn people ahead of time. And keep repeating that warning. So […]
Pulitzer Prize-Winning Coverage of the Kent State Shootings Through the Eyes of a Young Editor
There are a number of days, when the world seemed to come to a full stop, seared into the collective memories of Americans: The end of World War I; the market crash of 1929; Pearl Harbor Day; D-Day; the end of World War II in Europe and the Pacific; the Cuban Missile Crisis; the assassinations […]
The Role of the Board Chair During a Crisis
Achim Schmitt, Gilber Probst and Michael Tushman, writing for JuanRudolfo.com, offer an insightful look at nonprofit governance… Experienced chairpersons know that their success depends on how they walk the tightrope of being too involved or too remote in the company’s strategy execution. Yet when a crisis such as COVID-19 hits and the CEO transforms into […]
Creating a Post-Pandemic Crisis Team
By Nora Jacobs, Hennes Communications Pre-COVID, few of our clients had ever experienced a crisis event with the potential to threaten the very existence of their organization. Now, almost everyone we talk to has had first-hand experience managing disruptions in supplies, sales, finance, staffing, production, logistics, communications, marketing and technology. Some organizations have emerged stronger […]