What Can You Do to Help Your Employees Through this Crisis?
By Bruce Hennes & Stephanie York, Hennes Communications We’ve all been inundated by the media with COVID-19 information, but what can you do to help your employees get through this crisis? The best thing you can do to prepare your team for whatever is about to come is to communicate, communicate and then communicate some […]
Be first. Be right. Be credible.
After the 2001 anthrax attacks – when white powder in envelopes sparked widespread panic – the Centers for Disease Control and Prevention created a 450-page manual outlining how U.S. leaders should talk to the public during crises. The CDC guidebook, with “Be first. Be right. Be credible.” on the front cover was developed by the […]
9/11’s Lessons on Crisis Leadership
By Stanley McChrystal and Chris Fussell, writing in the March 24, 2020 edition of The New York Times: On Sept. 11, 2001, the job of every leader in the U.S. Special Operations community changed. In the ensuing years of fighting a highly complex, networked enemy, we redesigned how our organization communicated, shared information, made decisions […]
When It Comes to the Pandemic, Scared Is Good
Written by Peter Sandman, this was written at the request of the Sunday Times of London for its March 15, 2020 edition – but not published. Nearly every journalist who contacts me about the COVID-19 coronavirus pandemic wants to talk about panic. I usually ask the reporter, “Do you know anyone personally who’s panicking?” The […]
Tips for Better Video Calls
By Bruce Hennes, CEO, Hennes Communications Two inarguable truisms: It’s not just what you say, but how you say it. And a picture is worth a thousand words. We’re all spending more time than ever online, in “virtual” environments. So whether you’re using Zoom, FaceTime, Google Hangouts, WebEx, Microsoft Teams or any of the other […]
How the Pandemic Will End
By Ed Yong, writing for The Atlantic: Three months ago, no one knew that SARS-CoV-2 existed. Now the virus has spread to almost every country, infecting at least 446,000 people whom we know about, and many more whom we do not. It has crashed economies and broken health-care systems, filled hospitals and emptied public spaces. […]