The Age of Outrage: Crisis Management in Social Media Pile-Ons
[by Howard Fencl, Hennes Communications] There’s nothing the self-righteous embrace more than joining with their fellow self-righteous to gang up on some unfortunate target. The angrier the echo chamber, the better. Social media is their perfect rage machine. It’s where anonymous trolls can obsess and pile on. And they do it relentlessly and instantly over […]
Used a Paper Straw Lately? You Will.
By Nora Jacobs, Hennes Communications If you’ve been to a food establishment recently and received a paper straw in lieu of the ubiquitous plastic device, you are witnessing the mature stage of an issue lifecycle — in this case, an issue that has been evolving for more than 30 years. Clients often ask us […]