Reputation Checkup: Has United Learned from its Bad Behavior?
[By Howard Fencl, Hennes Communications] After the violent debacle with Dr. David Dao’s forcible removal from a United flight in April, United has vowed a cross-my-heart better customer experience, but we haven’t seen a whole lot of evidence that that’s happening. Complaints about the airline spiked after the Dao assault, and though United’s reputation tanked, […]