Postscript – United’s Dr. Dao Debacle
[by Howard Fencl, Hennes Communications] In the three days that have passed since I drafted our initial blog post on this unnecessary incident, United Airlines CEO Oscar Munoz tried a do-over on ABC, finally offering what seemed to be a more heartfelt apology to Dr. David Dao, the 69-year-old passenger violently dragged off of a United flight […]