Shooting Your Reputation in the Foot: Self-Inflicted Crisis Management Lessons from United Airlines
[by Howard Fencl, Hennes Communications] A video recently removed from Facebook shows law enforcement officers violently removing a passenger on a United Airlines flight from Chicago to Louisville right before takeoff. The flight was overbooked, and a United crew of four needed seats so they could get to Louisville, where they had a flight to work. Passengers […]
A Fox In The Bill O’Reilly House: A Study In ‘Mercantile Activism’
From our colleague, Richard Levick: Fox News’ slipshod handling of sexual harassment charges against former CEO Roger Ailes and über commentator Bill O’Reilly should serve as an object lesson for companies caught in Trump-era klieg lights — not to mention the indirect light these crises shed on their sponsors. In an era of one-party rule and […]
Crisis Management & Homeland Security Lessons from King Kong vs. Godzilla
Crisis Management & Homeland Security Lessons from Bad Movies: Lesson #1: Be Willing to Increase the Intensity of Your Defensive Measure In the first Godzilla movie, Godzilla, King of the Monsters, the Japanese military attempted to halt Godzilla’s advance towards the heart of Tokyo by erecting a set of power lines which carried three hundred thousand […]