A Very Brief Primer on Repentance and Apologies, Genuine and Not
In the last issue of Crisis Management Today, we offered “The Basics of Saying ‘I’m Sorry’” with reference to Peter Sandman. You can find those basics below. But in this issue, we introduce another way of looking at apology, this time from Rabbi Richard Block, who writes: Genuine repentance has 3 basic components: recognizing and […]
Social Media Monitoring by Government Agencies – A Fine Line Between Privacy & Public Safety
[By Scott Juba] Social media monitoring and surveillance is a fact of life in today’s twenty-first century communication landscape. It is a near certainty that every person reading this has had their online communication monitored. In many cases, companies and brands track what customers and competitors are saying about them online and then use that […]
On the Ground in Cleveland During the Republican Convention
In a video produced by the Ohio Department of Public Safety, here’s what Cleveland looked like from ground level during the recent Republican National Convention. As the Washington Post said: They told us there’d be riots. Instead, we got a street party. You can see that video here. NOTE: The part about the convention starts at […]