The First 20 Minutes: 6 Tips for Communicating When a Crisis Hits
From DCInno: Picture this: A user of your new on-demand service just posted a story to her blog about a terrible experience, and major media outlets are now reporting on the story. Someone discovered your app is inadvertently making users’ private information public, and now they’re outraged. Your company’s founder posted an offensive rant to […]
The Republican National Convention is Coming to Cleveland
The Republican National Convention is coming to Cleveland in just a few short months. What does that mean for you and the community? Click here and select “I am a Northeast Ohio Resident” to sign up for exclusive information from the 2016 Host Committee’s Community Update newsletter, the local’s guide to the Convention.
VW’s Crisis Strategy: Forward, Reverse, U-Turn
From The New York Times: Someday, Volkswagen’s emissions cheating scandal will be studied in crisis communications textbooks. And not in a good way. “There was something like a tsunami,” Hans-Gerd Bode, Volkswagen’s communications chief since September, said in an interview. “Thousands of calls and emails coming in at the same time.” “A crisis like this, […]