Crisis Management – How to Appear Confident & Self-Assured, Even When You’re Not
Stereotypes are tough to challenge or break. Whether you’re an entrepreneur, executive director, school superintendent, hospital administrator, businessperson, consultant or one of a thousand other job titles, the usual, and unfortunate, model of gravitas and accomplishment is the 60-year-old, gray-haired male. Especially when it “hits the fan,” clients look for both the familiar, the trustworthy – […]
10 Body Language Tricks to Power Up Your Career in 2016
From body language expert Carol Kinsey Goman: Body language can be your greatest career asset. Here are ten simple and powerful tips to help you have a super successful 2016. 1) To make a great first impression, begin before you enter the room. In business interactions, first impressions are crucial. Once someone mentally labels you […]
There’s No Spinning the Flint Water Crisis
We’ve said it before and we’ll say it again: Flint, and, in particular, the governor’s office in Michigan, don’t have a communications problem. They have a performance problem. Sure, they need to talk to their stakeholders, quickly, clearly and with honesty and transparency. A skilled crisis communications firm can help them with that, especially when it […]
The Difference Between Tylenol and Volkswagen: The Imagination of Disaster
When someone added cyanide to Tylenol capsules in the Chicago area in 1982, killing seven people, Johnson & Johnson, owner of Tylenol was faced with an unprecedented crisis. How they handled that situation is still the gold standard for corporate crisis management. Today, the “gold standard” for how to not handle a crisis continues to be Volkswagen. […]