The U.S. is Losing the Social Media War
From Time Magazine: Our adversaries are using our own technology against us—while we’re not allowed to use it to defend ourselves. Cyber or information-environment security is often in the news, yet most of our focus has been on theft of intellectual property, denial of service attacks, and assaults on personal privacy. Far less attention has […]
When an Icon Crashes, Is an Apology Enough?
[By Nora Jacobs, Hennes Communications] The first car I ever owned was a ’57 Volkswagen that I bought for $100. Its most memorable features were a cloth sunroof and turn signals that flipped out of the side pillars like miniature wings. It was almost as fanciful as the Morris Minor I learned to drive on, […]
Why Saying ‘Sorry’ is the Right – and Smart – Thing To Do
[By Thom Fladung, Hennes Communications] Saying “I’m sorry” can pay off – psychologically, because it’s the right thing to do, and literally, because it may get you or your business out of a tough spot while saving money and your reputation. Last month, I wrote about how an organization’s apologies also say a lot about […]